This guide will help you feel confident and safe about a medical alert device. Whether you’re setting it up for the first time or assisting a loved one, we’ll walk through the process step by step—with helpful visuals and simple language.
What’s in the Box?
When your device arrives, it typically includes:
- Medical Alert Device (pendant, wristband, or clip-on)
- Charging Cable or Docking Station
- Quick-Start Guide
- Optional Accessories (belt clips, lanyards)
📝 Tip: Lay everything out on a table so it’s easy to see and handle.
Charging the Device
Before using the device:
- Plug the charging cable into a wall outlet.
- Place the device in the charging dock (or connect the cable).
- Wait until the light turns solid green—this usually means it’s fully charged.
⚠️ Charging may take up to 2–3 hours. It’s okay to leave it overnight.
Setting Up the Base Unit
For home systems:
- Place the base unit on a flat surface near an outlet.
- Plug it in—some may also connect to a landline or use a cellular signal.
- Listen for a confirmation sound or check light indicators.
🔈 Make sure the unit is loud enough to hear from across the room.
Testing Your Device
Once charged and set up:
- Press the emergency button briefly.
- Wait for a voice or confirmation tone.
- A test call may go through to the monitoring center—just let them know it’s a test.
📞 Most providers encourage a monthly test to ensure everything works.
Lights, Sounds & What They Mean
Here’s a quick cheat sheet:
| Signal | What It Means |
| ✅ Green Light | Device is working |
| 🔋 Flashing Red | Needs charging |
| 📢 Beeping | Alert or message |
| 🔕 No Sound | May be on silent mode |
🛠️ If anything seems off, check the guide or call support.
Adjusting for Comfort & Accessibility
Make your device easier to use by:
- Switching to large-text mode or higher contrast
- Wearing it how it feels most comfortable (neck, wrist, pocket)
- Using voice commands if supported
👂 Ask for volume boost options if hearing is a concern.
Activating the Device
Activation steps may vary, but typically include:
- Call the provider’s support line.
- Share your name, address, and emergency contacts.
- Complete a test call to verify setup.
🔒 Your information is kept private and used only during emergencies
Caregiver Tip
If you’re helping a loved one:
- Walk through the setup together.
- Write down key steps in a notebook.
- Store the device’s manual and emergency numbers in an easy-to-reach spot.